Last updated: August 15, 2024
Welcome to The Bullion Holding Company ("we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website, https://www.bullionholding.com (the "Site"). By accessing or using our Site, you agree to these Terms. If you do not agree to these Terms, please do not use our Site.
You must be at least 18 years old to use our Site. By using the Site, you represent and warrant that you meet this age requirement.
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for your personal and non-commercial use. You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Site.
To access certain features of the Site, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary. You are responsible for safeguarding your account credentials and for any activities or actions under your account.
We strive to ensure that the descriptions, images, and prices of our products and services are accurate. However, we do not guarantee that all information on the Site is error-free. In the event of an error, we reserve the right to correct it and cancel any orders placed under incorrect information.
Prices and availability of products and services are subject to change without notice. We reserve the right to limit quantities and to discontinue any product or service at any time.
All payments must be made through the payment methods specified on the Site. By placing an order, you represent and warrant that you have the legal right to use the payment method provided. All payments are subject to verification and acceptance by us.
Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt, at our sole discretion. If we cancel your order after payment has been made, we will issue a refund.
All content on the Site, including text, graphics, logos, images, videos, and software, is the property of The Bullion Holding Company or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content on the Site without our express written permission.
The Bullion Holding Company and other trademarks, service marks, and logos used on the Site are the trademarks of The Bullion Holding Company or their respective owners. You may not use any trademark, service mark, or logo without the prior written consent of the owner.
To the fullest extent permitted by law, The Bullion Holding Company and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, loss of data, or loss of goodwill, arising out of or in connection with your use of the Site or these Terms, whether based on contract, tort, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless The Bullion Holding Company and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the Site, your violation of these Terms, or your violation of any rights of another person or entity.
We may terminate or suspend your access to the Site, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Site will immediately cease.
These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.
Any disputes arising out of or relating to these Terms or your use of the Site shall be resolved through binding arbitration in New York, NY, in accordance with the rules of the American Arbitration Association. You agree to waive any right to a jury trial or to participate in a class action lawsuit.
We reserve the right to modify these Terms at any time. If we make material changes to these Terms, we will notify you by posting the updated Terms on the Site with the updated date. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms.
These Terms constitute the entire agreement between you and The Bullion Holding Company regarding your use of the Site and supersede any prior agreements between you and us regarding the Site.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Thank you for shopping with The Bullion Holding Company. We value your satisfaction and strive to ensure that our products meet your expectations. If you are not completely satisfied with your purchase, please review our return and refund policy below.
To be eligible for a return, the following conditions must be met:
Certain items are non-returnable, including but not limited to:
To initiate a return, please follow these steps:
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7-10 business days.
Refunds will be issued to the original payment method used during the purchase. If the original payment method is unavailable, we may issue a refund via an alternative method at our discretion.
The refund amount will be equal to the purchase price of the item, minus any applicable restocking fees. Original shipping costs are non-refundable unless the return is due to a defect or error on our part.
A restocking fee of up to 15% may apply to returns of non-defective items. This fee will be deducted from your refund amount.
If you haven’t received a refund within the expected time frame, please check with your bank or credit card provider first, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us via the email ].
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at [contact@thebullionholdingcompany.com]. Our customer service team will assist you in processing the exchange.
If you receive a damaged or defective item, please contact us within 48 hours of delivery at [contact@thebullionholdingcompany.com] with your order number and photos of the damage or defect.
We will review the issue and, if applicable, offer a replacement, exchange, or full refund, including any applicable shipping costs.
You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, the order may already be processed and shipped, in which case our return policy will apply.
To cancel your order, please contact us immediately at [contact@thebullionholdingcompany.com] with your order number. We will confirm your cancellation and process the refund if applicable.
If you have any questions or concerns regarding this Return and Refund Policy, please contact us at:
The Bullion Holding Company contact@thebullionholdingcompany.com
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